1. Payment Terms
1.1 Prices stated are exclusive of VAT unless stated otherwise.
1.2 A 50% deposit is required to hold your date. The final balance is to be cleared 4 weeks prior to the event date, unless otherwise agreed.
1.3 Any amendments, additions or services agreed after the contract is signed will be calculated to the final payment.
1.4 Inside Out Eventz will provide you with an individual quotation that will remain valid for up to 30 days. In the instance that the event brief alters, it may be necessary to review and reissue the quotation. All prices quoted are exclusive of vat and is calculated at the current rate of 20%.
1.5 We reserve the right to change our prices at any time without notice. If you have been quoted but not yet paid for a service, we will guarantee the price for 30 days from quotation date.
2. Cancellations & Reschedules
2.1 Notice given more than 30 days prior to the event – Loss of 40% of total balance.
2.2 Notice given 14 – 29 days prior to the event – Loss of 50% of total balance.
2.3 Notice given less than 14 days prior to the event – Loss of 100% of total balance.
2.4 Should we have engaged sub-contractors on your behalf, their individual cancellation charges will apply and passed onto you.
2.5 Cancellation must be notified in writing and date of cancellation is taken from receipt of such notice. It is the responsibility of the customer to ensure that the notification has been received.
2.6 In the event that your event has to be rescheduled after booking, we will do our upmost to rebook your event for an alternative date. We have the right to pass on any charges for any costs that have occurred for the original event date booked. If we are unable to accommodate the alternative date, our standard cancellations policy from 2.1 to 2.5 will apply. We require a minimum of 7 days’ notice to reschedule an event.
3. Public Liability & Hygiene
3.1 We hold a public liability insurance policy of up to £5,000,000, A copy of this certificate is available upon request.
3.2 Inside Out Eventz follows strict HACCP guidelines for all food production, handling, storage and distribution and dealings with our clients and their guests. Our policy based on these guidelines, restricts the service of foodstuffs to a maximum of four hours after being removed from refrigeration. Inside Out Eventz advise that all food must be consumed after two hours of initial serving, therefore any food consumed after two or more hours of it first being served is at the clients discretion and therefore becomes their responsibility.
3.3 Where Inside Out Eventz use third party facilities, they will be thoroughly reviewed prior to the event but if they are deemed to be unusable on the Event Date then Inside Out Eventz will accept no liability for cancellation of the Event. All cancellations must be made by telephone in the first instance, and then confirmed in writing or by email. The Event will only be cancelled when the Client is in receipt of a Cancellation Acceptance from Inside Out Eventz, which will either be a written letter or an email. Inside Out Eventz wants your event to be a success and the best way to achieve this is to formulate a strong, honest and open relationship with you, where communication is clear and expectations from both sides are understood from the outset.
4. Final Numbers
4.1 The minimum total price is set out on the invoice or booking form. This will be payable to Inside Out Eventz irrespective of the final numbers attending unless otherwise agreed by Inside Out Eventz in writing. Children are not included within final numbers
4.2 Final numbers are required 4 weeks prior to the event date
4.3 If final numbers are less than the catering number used at the time of quotation point 4.1 will apply.
5. Force Majeure
5.1 Inside Out Eventz shall make all reasonable efforts to perform their obligations under the contract but shall not be liable for any delay or other failure to perform any part of the contract as a result of factors outside of Inside Out Eventz control. Inside Out Eventz reserves the rights to pass on any additional costs incurred from Inside Out Eventz suppliers or in house expenses due to unforeseen demand, restrictions or requirements to fulfil the contract.
6.1 A claim that the services are not in accordance with the contract will not be accepted by Inside Out Eventz unless written notice is given within five days of the service, stating the grounds of the claim and enclosing any supporting evidence.
6.2 Inside Out Eventz liability (if any) to the customer in respect of any defect in the provision of the service or for any breach of the contract by Inside Out Eventz or its servants or agents shall be limited to the price.
7.1 Dietary requirements can be catered for, Inside Out Eventz must be made aware of any allergens 4 weeks prior.
7.2 Specialist items requested by the client can be provided subject to availability.
7.3 If the customer requests special menus or special ingredients, Inside Out Eventz reserves the right to pass on any increase in price incurred by Inside Out Eventz between the date of proposal and date of delivery.
7.4 If for any reason any menu items will not be available for the event date for reasons out of Inside Out Eventz control, the client shall be informed at the earliest opportunity.
7.5 All menus are subject to the facilities available at the venue in question, additional charges may apply where hire of equipment is necessary.
8.1 Hire items or products sourced in by a third party supplier are subject to availability. The hire is deemed a separate entity from any other service provided by Inside Out Eventz. We will always try to substitute an item where possible, however Inside Out Eventz is able to cancel any hire item at any point given if the product or item is or becomes unavailable with no ability to substitute.