1. Payment Terms
1.1 Prices stated are exclusive of VAT unless stated otherwise.
1.2 A 50% deposit is required to book your date. By making payment you are agreeing to these terms & conditions.
1.3 Any amendments, additions or services agreed after the booking has been confirmed will be calculated to the final payment.
1.4 Outstanding payments that have not been cleared within 5 working days of the date due will incur a 5% charge of that invoice unless agreed otherwise prior to the due date. Inside Out Eventz have the right to cancel any booking if payment has not cleared by the due dates and our standard cancellations policy will apply.
2.1 Notice given more than 30 days prior to the event – Loss of 50% of total balance
2.2 Notice given 14 – 29 days prior to the event – Loss of 70% of total balance.
2.3 Notice given less than 14 days prior to the event – Loss of 100% of total balance.
2.4 Should we have engaged sub-contractors on your behalf, their individual cancellation charges will apply
2.5 Cancellations must be notified by telephone in the first instance, then followed up in writing and date of cancellation is taken from receipt of such notice. It is the responsibility of the customer to ensure that the notification has been received. Inside Out Eventz wants your day to be a success and the best way to achieve this is to formulate a strong, honest and open relationship with you, where communication is clear and expectations from both sides are understood from the outset.
3. Public Liability & Hygiene
3.1 We hold a public liability insurance policy of up to £5,000,000, A copy of this certificate is available upon request.
3.2 Inside Out Eventz follows strict HACCP guidelines for all food production, handling, storage and distribution and dealings with our clients and their guests. Our policy based on these guidelines restricts the service of foodstuffs to a maximum of four hours after being removed from refrigeration. Inside Out Eventz advise that all food must be consumed after two hours of initial serving, therefore any food consumed after two or more hours of it first being served is at the client’s discretion and therefore becomes their responsibility.
3.3 Where Inside Out Eventz uses third party kitchen facilities, they will be thoroughly reviewed prior to the event but if they are deemed to be unusable on the Event Date then Inside Out Eventz will accept no liability for cancellation of the Event.
4. Minimum Guaranteed/Final Numbers
4.1 The minimum guaranteed figure is indicated on your quotation. This will be payable to Inside Out Eventz irrespective of the final numbers attending unless otherwise agreed by Inside Out Eventz in writing.
4.2 Final numbers are required 4 weeks prior to the event date.
4.3 If final numbers are less than the catering number used at the time of quotation, point 4.1 will apply.
5. Force Majeure
5.1 Inside Out Eventz shall be under no liability for any delay or failure to provide the service as a result of any act or circumstances beyond its reasonable control, including but
not limited to Act of God, legislation, act of war, terrorism, fire, drought, storm, floor, failure of power supply or mechanical breakdown, lockout / down or in and strike which may cause the premises to be inaccessible or closed temporarily or otherwise or the function to be interrupted.
6.1 A claim that the services are not in accordance with the contract will not be accepted by Inside Out Eventz unless written notice is given within 5 working days of the service,
stating the grounds of the claim and enclosing any supporting evidence.
6.2 Inside Out Eventz liability (if any) to the customer in respect of any defect in the provision of the service or for any breach of the contract by Inside Out Eventz or its servants or agents shall be limited to the price.
7.1 Dietary requirements can be catered for Inside Out Eventz must be made aware of any allergens 4 weeks prior.
7.2 Specialist items requested by the client can be provided subject to availability.
7.3 If the customer requests special menus or special ingredients, Inside Out Eventz reserves the right to pass on any increase in price incurred by Inside Out Eventz between the date of the proposal and date of delivery.
7.4 If for any reason any menu items will not be available for the event date for reasons out of Inside Out Eventz control, the client shall be informed at the earliest opportunity.
7.5 All menus are subject to the facilities available at the venue in question, additional charges may apply where hire of equipment is necessary.
8.1 Hire items or products sourced in by a third party supplier are subject to availability. The hire is deemed a separate entity from any other service provided by Inside Out Eventz. We will always try to substitute an item where possible, however, Inside Out Eventz is able to cancel any hire item at any point given if the product or item is or becomes unavailable with no ability to substitute.
9. Damage Deposit
9.1 Inside Out Eventz require a compulsory £250.00 (inc vat) damage deposit on all bookings that require glassware/bar equipment. This charge is to cover the cost of any damaged/missing/broken items caused by guests during the event or function. Following the event, we will receive an inventory list from our supplier(s). If all items are returned as delivered we will refund the damage deposit within 5 working days of receiving the inventory from our supplier(s). Should any glassware or bar equipment be damaged/missing/broken we will deduct the chargeable amount from your damage deposit. On the rare occasion, the damage costs exceeds the £250.00 (inc VAT), Inside Out Eventz have the right to seek the additional costs from the client.